Returns & Exchanges

In order to return merchandise you must obtain a return authorization number from your account manager. All returns must be shipped back to Pets N Cart within 30 days of purchase. Merchandise returned to our warehouse will incur a 30% restocking fee. Returns are allowed only for manufacturer's defects. Returned merchandise must be in new condition, completely clean of pet hair, stains and odor. The products must have their original tags still attached. 

Note: Costume returns are not accepted after Oct 15th

Returns that don't meet the above criteria will be sent back to you at your expense. Return merchandise should be sent to:

  • Pets N Cart
  • Attn: Returns Department
  • 125 TownPark Drive Suite 300
  • Kennesaw, GA 30144
Your credit card will be issued a refund after we verify the item(s) meet the return conditions. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return has landed to be processed and receive a refund.